Tuesday, September 2, 2014

Unisys hiring for Support Engineer in Hyderabad

Eligibility : BSc, MCA, MBA/PGDM, BE/B.Tech, B.Com, BA
Location : Hyderabad
Job Category : IT/Software, Tech Support
Last Date : 02 Sep 2014
Job Type : Full Time
Hiring Process : Face to Face Interview

Unisys - Job Details

Qualification:  BE/BTech/ BA/ BSC/ B.com/ MBA/ MCA candidates
Year of Passing : 2012/ 2013/ 2014 Batches
Designation: Support Engineer
Job Location: Hyderabad

Role Purpose of Service Desk Engineer:
  • To act as a single point of contact (SPOC) for all IT Customers.
  • To maximize service availability www.presentjobs.com
  • To restore service whenever possible.
  • To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
  • Maintain Hosted client services for extended application and client access.
  • Create Portable user profiles to enable agility.
  • Stateless device deployment to ease support and replacement.
  • Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
  • Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
  • Creation of content for Self-Service Portal Solutions and L0 support
Key Responsibilities/Outcomes :
  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering www.presentjobs.com
  • Typically provides technical support for Internal and External customers.
  • Escalates complex problems to higher level of expertise within organization.
  • Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Core Competencies :
  • Communication skills – written and verbal
  • Ability to work in a pressurized environment and able to deliver against a tight timescale.
  • Act Independently and be self motivated
  • Excellent Problem Solving and Customer Service Skills
  • Drive for results
  • Attention to Detail
  • Customer Focus
Compensation: Best in industry + Incentives
Incentives :  (Transport + Shift Allowances + Medical + Higher Education Fee)

Company Profile

Unisys Corporation is an American global information technology company based in Blue Bell, Pennsylvania, that provides a portfolio of IT services, software, and technology.  
 
 

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