Wednesday, September 17, 2014

TATA Business walk-in Customer Care Executives

Company : TATA Business Support Services Ltd (TBSS)

Website : www.tata-bss.com

Job Role : Customer Care Executives

Eligibility : Any Degree

Experience : Freshers

Walk-In Date : 16 Sep - 19 Sep 2014

Job Location :
Hyderabad

Company Profile:


Empowering customers since 2004, Tata Business Support Services is a wholly owned subsidiary of Tata Sons, the holding company of 150 year old prestigious Tata Group. Garnering trust and respect worldwide for more than a century of exemplary business standards, Tata Group is India's most trusted and admired business house. With the legacy of excellence integrated to the core and coupled with very capable, information generation youth as a workforce, Tata BSS is a unique blend of rich heritage and bright future.


Job Description:
• Attend inbound calls of customers with regards to give or take information.
• Ability to up sell/ cross sell.
• Ability to understand what makes the customer tick.
• Implement all feedback given by Supervisors.
• Questions team leader or manager to obtain full understanding of what information is being requested.
• Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
• Manage length of calls.
• Service levels and quality of resolution provided for service requests processed.
• Nil Repeat requests(Calls/SMS/Emails etc).

Based Competencies:
- Customer Focus.
- Speed and quality of resolution.
- Good inter-personal skills. Mange relationships with external and internal customers.
- Ability to perform under stress.
- Good problem solving skills.
- Continuous learning ability.

How to Apply:
Interested candidates Direct walk-in to the Company Address.

Company Address:
Gowra Trinity Building,
Lane Beside Splendid Towers,
Police Lane, Begumpet,
Hyderabad.

Contact Person:
B. Vinay Kumar
vinay.kumar@tata-bss.com
9014068127

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