Saturday, August 16, 2014

IBM hiring for Fresher in Hyderabad

Eligibility : ME/M.Tech, MCA, MBA/PGDM, BE/B.Tech
Location : Hyderabad
Job Category : Tech Support
Last Date : 21 Aug 2014
Job Type : Full Time
Hiring Process : Face to Face Interview

IBM - Job Details

Job Description:
  • Provide voice support to IBM  internal end user and extenal commercial commercial account end user across North America,EMAE and AP.
  • The job will require you to handle inbound calls/emails and chats regarding technical issues for end users.
  • Remote infrastructure support delivery
  • Perform problem cause analysis
  • Resolve routine customer problem
  • Ability to identify opportunity and implement process improvements.
  • Has technical experience and skills in the area of problem determination, creativity and analysis.
  • Ability to meet a set of defined account agent productivity measurements.

Company Profile

IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become "smarter" as the planet becomes more digitally interconnected. IBM invests more than $6 billion a year in R&D, just completing its 21st year of patent leadership. IBM Research has received recognition beyond any commercial technology research organization and is home to 5 Nobel Laureates, 9 US National Medals of Technology, 5 US National Medals of Science, 6 Turing Awards, and 10 Inductees in US Inventors Hall of Fame. The company was behind the inventions of the PC; SABRE travel reservation system; UPC codes, Watson, the Jeopardy!-playing computing system, and much more.

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