Friday, June 6, 2014

IBM hiring for Technical Support in Hyderabad

Eligibility : Any Graduate, Any Post Graduate
Location : Hyderabad
Job Category : IT/Software
Last Date : 06 Jun 2014
Job Type : Full Time
Hiring Process : Face to Face Interview

IBM - Job Details

Qualification :
  • B.E/ B.Tech/ Any Graduate
Job Description :
  • This role providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users
  • The candidates required to works on remote Infrastructure support delivery with perform problem cause analysis and resolve that
  • Work will as on ability to Identify Opportunity & Implement Process Improvements
  • Has technical experience and skills in the areas of problem determination, creativity and analysis.
  • The candidate should be ability to meet a set of defined account agent productivity measurements.
Required Skills :
  • Good knowledge in operating systems, Windows 2000/NT/XP configuration options and troubleshooting
  • Knowledge of browser Support - Internet Explorer
  • Working knowledge in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
  • Good communication skill both verbal and written
  • Excellent customer service orientation
Selection Process:
  1. Group Discussion
  2. Technical Interview
  3. V & A Test
     How To Apply: Register in and Click on Apply Now.


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