Friday, June 6, 2014

IBM hiring for End User Support from 2014 batch,Hyderabad , Bangalore Location

Eligibility : BE/B.Tech(CSE, EEE, ECE, IT)
Location : Hyderabad, Bangalore
Job Category : IT/Software
Last Date : 07 Jun 2014
Job Type : Full Time
Hiring Process : Group Discussion

IBM India - Job Details

  • Eligibility : B.Tech (CS,IT,EC & EE) Batch 2014.
Job Role :

  • Providing Voice Support to IBM End Users and External Commercial End Users across North America, EMEA & AP. The job will require candidates to handle inbound calls/ emails/ chats regarding technical issues for end users.
  • Remote Infrastructure support delivery.
  • Perform problem cause analysis.
  • Resolve routine customer problem
  • Ability to identify opportunity & implement process improvements.
  • Has technical experience and skills in t he areas of problem determination, creativity and analysis.
  • Ability to meet a set of defined account agent productivity measurement.
Mandatory Skills :

  • Understanding of operating systems, windows 2000/NT/XP configuration options and troubleshooting.
  • Browser support  - internet explorer.
  • Strong computer skills required.
  • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, LAN/WAN.
  • Excellent oral and written communication skills.
  • Excellent customer service orientation.
  • Neutral accent.  
  • Fluency In Communications Skills (both spoken and written)/ soft skills
 Location : Hyderabad,Bangalore

Process for the event :
  • GD
  • Voice& Accent Test (Telephonic Round)
  • Interview (Telephonic Round)
     How To Apply: Register in and Click on Apply Now.


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