Monday, May 19, 2014

IBM looking for Freshers from 2013/ 2014 batches across India

Eligibility : Any Graduate
Location : Hyderabad, Bangalore, Mangalore, Chennai
Job Category : IT/Software, BPO, BSc/BCA/BCM
Last Date : 21 May 2014
Job Type : Full Time
Hiring Process : Face to Face Interview, Group Discussion

IBM - Job Details

Eligibility :
Any Graduate , B.E/ B.Tech ,Any Post Graduates, Diploma candidates from 2013/ 2014 batches

Job Description
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.

The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
  • Remote Infrastructure support delivery
  • Perform problem cause analysis
  • Resolve routine customer problem
  • Ability to Identify Opportunity & Implement Process Improvements
  • Has technical experience and skills in the areas of problem determination, creativity and analysis.
  • Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills :
  • Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
  • Browser Support - Internet Explorer
  • Strong computer skills required 
  • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
  • Excellent oral and written communication skills.
  • Excellent customer service orientation
  • Neutral accent

Desired Skills :
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client - Outlook, Notes etc..
  • Skilled in commercially standard software applications and major desktop operating systems.
  • Awareness of basic networking concepts and technologies.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller

Skills : Flunecy In Communications Skills (both spoken and written)/ soft skills

Additional Information :
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.

For Applying This Job Register in


No comments:

Post a Comment