Thursday, May 22, 2014

GlobalLogic hiring for IT Associate / Technical Support in Hyderabad

IT Associate / Semi Technical SupportDate of posting:22 May

Eligibility : BCA, MCA, BE/B.Tech
Location : Hyderabad
Job Category : IT/Software
Last Date : 31 May 2014
Job Type : Full Time
Hiring Process : Written-test, Face to Face Interview

GlobalLogic - Job Details

Eligibility :
  • BE / B.Tech / BCA / MCA candidates from 2011/ 2012/ 2013/ 2014 batches
Job Description:
  • Answer inbound technical support calls, disposition issues, and route to appropriate technician
  • Responsible for front line e-mail appropriate technical support (under supervision)
  • Two hours a day technical training with a goal of after 90 days being able to handle basic technical support issues for the Harvest line of Orchard Software Products and printer issues across all lines of Orchard Products
  • First point of escalation for System Engineer critical issues
  • Other duties and projects as assigned
Skills Required
  • Fluent in spoken and written English
  • Ability to stay focused on repetitive tasks
  • Analytical thinking and independent decision making skills
  • Should be flexible to work in shifts
  • Team player with exceptional interpersonal and solution-oriented attitude
  • Strong work ethic and ability to work with minimal supervision
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